For a better experience and to serve you better, we’ve brought you something new: we now have three levels of support for our services!
We’ve come to present the levels of support available, their values and what each one encompasses:
Free of charge
Standard support, present in all subscriptions. Service only by ticket (e-mail), does not work directly on the VPS.
SLA: up to 24 hours.
On Demand
Paid when necessary.
We intervene on VPS’s with Windows and Linux operating systems. Service via ticket, chat, telephone and call scheduling (Teams), remote access if necessary.
We charge R$99.90 per hour.
SLA: up to 3 hours during business hours (Monday to Monday from 8:00 a.m. to 5:00 p.m.).
Outside business hours – SLA: up to 16 hours.
*We do not support third-party software.
Premium
Monthly payment of R$49.90. This amount guarantees you 2 hours of support, which you can call on whenever you feel the need. The hours are not cumulative.
We intervene on VPS’s with Windows and Linux operating systems. Service via ticket, chat, telephone and call scheduling (Teams), remote access if necessary.
SLA: up to 3 hours during business hours (Monday to Monday from 8:00 a.m. to 5:00 p.m.).
Outside business hours – SLA: up to 16 hours.
*We do not support third-party software.
*If you cancel, there is a 2-month grace period for a new subscription to this plan.
Support cover:
- Active Directory;
- DNS Windows Server;
- Firewall – Operating System;
- Network diagnostics;
- VPC;
- Firewall – Control Panel
- RDP remote access settings;
- SSH configurations (key pair);
- Remote App;
- Creating users;
- Changing passwords;
- Partition expansion;
- Antivirus installations;
- Malware removal;
- Installation of CAL licenses;
- Configure Additional IP;
- Configuring DHCP with VPC;
- Windows or Linux password recovery;
What won’t be covered:
- Support for third-party software, examples:
- Database (whatever);
- ERP software;
- Betting robot software;
- Trading software;
- And other software that is created by third parties;
- Does not work in code development;
- installing and configuring services, or uploading services such as:
- Web Server;
- Linux DNS server;
- File server;
- and the like;
The best options to meet your needs. Contact us and find out more!
Master da Web, your Cloud solution ☁️
