Our experts at your service!
Take care of your business and we'll take care of your server for you! Our Premium Support entitles you to 2 hours per month of technical support via Telephone, Video Conference and Ticket.
Installations and configurations made by our experts
Our Premium Support covers the following list of configurations and installations:
How to contract Premium Support?
Premium Support services can be contracted when contracting VPS, Dedicated Server or colocation services! If you have any questions, contact us to find out more or hire Premium Support. Premium support is available for the following services:
How much does it cost?
The Premium Support service can be contracted in two ways: Monthly: R$ 49.90 / month with the right to 2 hours of service time each month. On-demand: R$ 99.90 per call (including 1 hour of service) Service is provided via telephone, ticket, chat, or video conference (Microsoft Teams).
What is the SLA?
3-hour SLA during daytime hours (Monday to Monday from 8:00 am to 5:00 pm). When outside daytime hours, SLA of 16 hours.
What products is the service available on?
Premium Support service is available for VPS and Dedicated Server services.