Privacy Policy


We recognize that when our customers, partners, potential customers, employees and other individuals provide personal data to MASTER DA WEB DATACENTER LTDA, they trust that we will respect their privacy.

We do not disregard this trust and we are committed to safeguarding the privacy of each individual and protecting the personal information we handle.

We strive to be transparent with you about the data we collect about you and how it is used and shared.

We want you to know why and how we collect, use, share and protect your personal information.

We believe that you should have choices about how we share your personal data and how we communicate with you.

1 – Information we collect

When you interact with the Site, we may collect information about an identifiable individual that, alone or in combination with other information, can be used to identify you (“Personal Information”), as described below.

Personal information you provide through the site: When you create an account, order and manage products or services, request information, communicate with customer service, subscribe to e-mail lists or apply for a job through the website, we collect the following personal information from you:

  • Name and surname
  • CPF / CNPJ
  • Company name
  • E-mail address
  • Mailing address
  • Phone number
  • Account password
  • Payment and billing information
  • Country location

Automatically collected data: We may automatically collect information about you when you manage the Services (e.g. log data) or visit the Site (e.g. through cookies). This information includes the browser or operating system you use to access the Internet, your IP address, the date and time you viewed certain pages of the Site. See the “Use of cookies” section below to learn more about how we use cookies and similar technologies.

Information not covered by this Notice: In providing the Services to Customers, we process on behalf of Customers the Personal Information they upload or otherwise submit to our Services. This information is processed in accordance with the terms and conditions of our Services and is not covered by this Privacy Notice.

2 – How we use your information

To provide the Services to Customers and respond to requests. We use account-related data provided by Customers to us in connection with the purchase, registration, use or support of Customer accounts (such as usernames, e-mail address and billing information) to provide you with access to the Services and/or Site, contact you regarding your use of the Services and/or Site or to notify you of important changes to the Services and/or Site.

When you request information about the Services (for example, when you request that we send you offers or pricing information), we will use your contact information to respond to your requests. For EU data subjects, such use is necessary to respond to or implement your request prior to entering into a contract with us.

For marketing purposes. To the extent permitted by applicable law, we will use your personal information to send you information by e-mail about our new products or services or other promotions. Where required by applicable law, we will obtain your consent before doing so, we will send such information only with your consent, which was given at the time you provided us with the Personal Information. In this case, if you do not provide us with your consent to the processing of your personal information for this purpose, we will not send you this information.

You have the right to withdraw your consent at any time, including by following the instructions contained in each promotional communication we send, allowing you to “opt out” of receiving future promotional information. In addition, if at any time you wish not to receive further communications, or wish to have your name removed from our mailing lists, please contact us as described in the “Contact us” section below.

Please note that we will continue to contact you by e-mail to respond to your requests and regarding the provision of our Services.

Analyze, manage, support and improve the use of the Site and the Services. We use data related to your use of the Site and/or the Services to analyze, administer, support and improve your access to and use of the Site and the Services. We may also compile, anonymize and/or aggregate your personal information and other data and use such anonymized and/or aggregated data for our business purposes, including sharing such data with affiliates and business partners. This aggregated information does not identify you.

To process job applications. When you apply for a job through our Site, your contact details and data about your employment and education history may be collected by our recruitment service provider and we will use this data to assess your job application, to conduct job interviews and as otherwise necessary for recruitment.

Other uses of personal information. We may also use your personal information in other ways, for which we provide specific notification at the time of collection.

3 – Sharing and dissemination

We may share your personal information and other information with certain third parties without notice, as set forth below:

Suppliers and service providers: To help us meet business operations needs and perform certain services and functions: payment processing and fraud prevention providers, marketing, web analytics, hosting, email communication and customer support services and recruitment services. In accordance with our instructions, these parties may access, process or store personal information in the course of performing their duties to us.

MASTER DA WEB: In order to provide the Services you request, companies affiliated with MASTER DA WEB DATACENTER LTDA may provide us with technical support that may involve the processing of personal information to the extent necessary to provide you with the Services. For EU data subjects, such processing is in our legitimate interests to ensure that you can receive the Services you request from us.

Business Transfers: If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets or transition of service to another provider, your personal information and other information may be transferred to a successor or affiliate as part of that transaction along with other assets.

Legal requirements: if required by law or in good faith that such action is necessary to (i) to comply with a legal obligation or legal requests from public authorities, including compliance with national security or law enforcement requirements and applicable law, rule, order or regulation, (ii) protect and defend the rights or property of MASTER DA WEB DATACENTER LTDA, (iii) act in urgent circumstances to protect the personal safety of users of the Site or the public, or (iv) protect against legal liability.

4 – Security

We maintain reasonable and appropriate security measures to protect Personal Information from loss, misuse, unauthorized access, disclosure, alteration or destruction, taking into account the risks inherent in the processing of such information. However, the Internet cannot be guaranteed to be completely secure and we cannot guarantee or warrant the security of any information you provide to us. Please remember this when providing us with your personal information.

5 – Update your information

If you need to change or correct your personal information provided to us, or wish to have personal information removed from our systems, please contact us as described in the “Contact Us” section below and we will fulfill your requests as required by applicable law.

6 – Use of cookies

MASTER DA WEB DATACENTER LTDA uses cookies on the Site. A cookie is a piece of information sent to your browser from a website and stored on your computer’s hard disk. Cookies can help a site like ours recognize repeat users and allow a site to track web usage behavior. Cookies work by assigning letters and numbers to the user that have no meaning outside the assigning site. We use cookies to collect information about your device, such as IP address, operating system and browser type.

The Site also uses pixel tags, a technology like cookies that is placed on a website or in the body of an email for the purpose of tracking activity on websites, or when emails are opened or accessed, and is generally used in combination with cookies. The Site uses pixel tags, from the third parties below, to help us improve the use of our Site and services, and to know when content has been shown to you.

Some cookies expire at the end of your visit to our website (session cookies), others remain on your computer or terminal device for a longer period (persistent cookies).

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