Premium Support premium
Our team of certified specialists is available to solve complex problems, advanced configurations and technical consulting. Pay only for the hours you use, no monthly fees.
Installations and configurations made by our specialists
Our Premium Support covers the following list of configurations and installations:
Active Directory
DNS Windows Server
Firewall sistema operacional
Diagnóstico de Rede
Configurações de acesso remoto RDP
Configurações SSH (Par chaves)
Remote App
Criação de usuários
Troca de senhas
Expansão de partições
Instalação de antivírus
Remoção de malwares
Instalação de licenças CAL
Configurar IP Adicional
Configurar DHCP com VPC
Recuperar a senha do Windows ou Linux
How to contract Premium Support?
Premium Support service can be contracted when contracting VPS, Dedicated Server or colocation services! If you have questions, contact us to learn more or contract Premium Support. Premium support is available for the following services:
VPS
Premium Support available
Dedicated Server
Premium Support available
Colocation
Premium Support available
Premium Support Features
Discover all the benefits and exclusive features of our Premium Support
24/7 Support
Our team is available 24 hours a day, 7 days a week, including holidays and weekends.
Specialized Team
Certified technicians and IT infrastructure specialists to solve complex problems quickly.
Guaranteed Response
SLA-guaranteed response times with maximum priority for Premium customers.
Proactive Monitoring
We monitor your infrastructure 24/7 and identify problems before they affect your services.
Multiple Channels
Multiple contact methods to ensure you always have access to support when you need it.
Personalized Support
Personalized service with dedicated technicians who know your infrastructure and needs.
Premium Support vs Traditional Support
Compare the differences between our support types
Feature
Traditional Support
Included in all services by default
Premium Support
Additional cost
Traditional Support: Included in all services by default. We offer tips and suggestions for technical problems, but we do not perform configurations. Support available through all support channels.
Premium Support: Additional service with hourly cost. Our team performs configurations and installations for you. Support by certified technicians with guaranteed SLA. Available through all support channels.
Premium Support
Get specialized technical support when you need it. Pay only for what you use, no monthly fees.
Premium Support
On-demand specialized technical support
No monthly fees • Pay only when you use
- 1 hour of specialized technical support
- Support via phone, chat or video conference
- Certified technicians assistance
- 3-hour SLA during business hours
- 16-hour SLA outside business hours
- Available for VPS and Dedicated Servers
- Technical problem resolution
- Specialized consulting and guidance
💬 Support via phone, chat or video conference
⚡ Fast response guaranteed by SLA
Our premium support is ideal for solving complex technical problems, advanced configurations and specialized consulting. You pay only for the hours you use, with no monthly commitment.
Frequently Asked Questions
Success Stories
See what our clients say about our cloud infrastructure
"We continue with Master da WEB for maintaining a stable service today, with performance and availability of services very satisfactory, aligned with good cost-benefit, in addition to having qualified technical support that meets our demands satisfactorily."
Bosco JR.
ITC Services
"Here at NOVI SISTEMAS we have been using Masterdaweb servers since July 2018. We believe that Masterdaweb has excellent cost-benefit ratio and the service is very stable, for more than 3 years the service has never been down."
Márcio Santos
Novi Sistemas
"I have been recommending Master da Web to my clients for a long time, and it's been 4 long years. Having had the opportunity to have servers with them, it is certainly the best Brazil-level cloud server provider I have ever worked with. Always fast service, super stable, never stops, and very competitive pricing."
Marcelo Cruz
MVST Sistemas
"I found at Master da Web the technology I needed to take our business to the Cloud, without giving up personalized support and good price negotiations."
Ubiratan Martins
Dual Telecom
"I discovered the company through the internet. We had used virtualized servers from other companies and Masterdaweb certainly made a difference, not only in plan contracting, but also in interaction with us via WhatsApp and especially the control panel that easily allows executing various server tasks without needing to contact support. The availability and scalability of the solution also caught our attention, as it works perfectly and very quickly and smoothly, ensuring our clients have an excellent experience using the solution."
Jeanderson Machado
CEO
Maxtech Technology and Automation
"We have been with Master da Web since 2018 with a series of virtual servers for our clients. The servers have on average more than 99.5% availability and adequate speed for the price charged. Whenever we set up a new server, we look for Master da Web."
Fernando Linhares
CEO
Forxon Software
"I feel very happy about the partnership with Master Web. From the beginning we had a good relationship that brought me the security we were looking for. We intend to maintain this partnership for a long time."
Rodrigo Ribeiro
IT Manager
Sales Impact
"Felten Informática has been a Master da Web client since May 2018 using Cloud VPS, and has always been well served in all the company's needs. Master da Web has enabled us to expand our business, offering systems with quality, security and performance to our clients!"
Cassiano Mossatte
Owner
Felten Informática LTDA
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