Master da Web
⚡ Specialized Technical Support

Premium Support premium

Our team of certified specialists is available to solve complex problems, advanced configurations and technical consulting. Pay only for the hours you use, no monthly fees.

Starting atR$ 99/hour
Guaranteed SLACertified TechniciansMulti-channel Support
What's includedOnline
Guaranteed SLA
3h during business hours
Certified Technicians
Qualified specialists
Multi-channel Support
Phone, chat and video
No Monthly Fees
Pay only when you use
Pay only for the hours you use · No monthly fees

Installations and configurations made by our specialists

Our Premium Support covers the following list of configurations and installations:

Active Directory

DNS Windows Server

Firewall sistema operacional

Diagnóstico de Rede

Configurações de acesso remoto RDP

Configurações SSH (Par chaves)

Remote App

Criação de usuários

Troca de senhas

Expansão de partições

Instalação de antivírus

Remoção de malwares

Instalação de licenças CAL

Configurar IP Adicional

Configurar DHCP com VPC

Recuperar a senha do Windows ou Linux

How to contract Premium Support?

Premium Support service can be contracted when contracting VPS, Dedicated Server or colocation services! If you have questions, contact us to learn more or contract Premium Support. Premium support is available for the following services:

VPS

VPS

Premium Support available

Dedicated Server

Dedicated Server

Premium Support available

Colocation

Colocation

Premium Support available

Premium Support Features

Discover all the benefits and exclusive features of our Premium Support

24/7 Support

Our team is available 24 hours a day, 7 days a week, including holidays and weekends.

24/7 phone support
Priority live chat
Advanced ticket system
Support in English
24/7 Support

Specialized Team

Certified technicians and IT infrastructure specialists to solve complex problems quickly.

Certified engineers
Technology specialists
Deep knowledge
Proven experience
Specialized Team

Guaranteed Response

SLA-guaranteed response times with maximum priority for Premium customers.

SLA as defined in Terms of Use
Priority resolution
Contract-guaranteed SLA
Automatic escalation
Guaranteed Response

Proactive Monitoring

We monitor your infrastructure 24/7 and identify problems before they affect your services.

Continuous monitoring
Proactive alerts
Problem prevention
Detailed reports
Proactive Monitoring

Multiple Channels

Multiple contact methods to ensure you always have access to support when you need it.

Dedicated phone
Live chat
Ticket system
Priority email
Multiple Channels

Personalized Support

Personalized service with dedicated technicians who know your infrastructure and needs.

Dedicated technician
Knowledge of your environment
Customized solutions
Specialized consulting
Personalized Support

Premium Support vs Traditional Support

Compare the differences between our support types

Feature

Traditional Support

Included in all services by default

Premium Support

Additional cost

Configurations performed by the team
Tips and suggestions for technical problems
Support through all available channels
Guaranteed SLA
Certified technicians

Traditional Support: Included in all services by default. We offer tips and suggestions for technical problems, but we do not perform configurations. Support available through all support channels.

Premium Support: Additional service with hourly cost. Our team performs configurations and installations for you. Support by certified technicians with guaranteed SLA. Available through all support channels.

Premium Support

Get specialized technical support when you need it. Pay only for what you use, no monthly fees.

Recommended

Premium Support

On-demand specialized technical support

$19/hour

No monthly fees • Pay only when you use

  • 1 hour of specialized technical support
  • Support via phone, chat or video conference
  • Certified technicians assistance
  • 3-hour SLA during business hours
  • 16-hour SLA outside business hours
  • Available for VPS and Dedicated Servers
  • Technical problem resolution
  • Specialized consulting and guidance

💬 Support via phone, chat or video conference
⚡ Fast response guaranteed by SLA

Our premium support is ideal for solving complex technical problems, advanced configurations and specialized consulting. You pay only for the hours you use, with no monthly commitment.

FAQ

Frequently Asked Questions

Clear answers to the most common questions about our services.

Customers

Success Stories

See what our clients say about our cloud infrastructure

We continue with Master da WEB for maintaining a stable service today, with performance and availability of services very satisfactory, aligned with good cost-benefit, in addition to having qualified technical support that meets our demands satisfactorily.
ITC Services logo

Bosco JR.

ITC Services

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