Premium Support premium
Our team of certified specialists is available to solve complex problems, advanced configurations and technical consulting. Pay only for the hours you use, no monthly fees.
Installations and configurations made by our specialists
Our Premium Support covers the following list of configurations and installations:
Active Directory
DNS Windows Server
Firewall sistema operacional
Diagnóstico de Rede
Configurações de acesso remoto RDP
Configurações SSH (Par chaves)
Remote App
Criação de usuários
Troca de senhas
Expansão de partições
Instalação de antivírus
Remoção de malwares
Instalação de licenças CAL
Configurar IP Adicional
Configurar DHCP com VPC
Recuperar a senha do Windows ou Linux
How to contract Premium Support?
Premium Support service can be contracted when contracting VPS, Dedicated Server or colocation services! If you have questions, contact us to learn more or contract Premium Support. Premium support is available for the following services:

VPS
Premium Support available

Dedicated Server
Premium Support available

Colocation
Premium Support available
Premium Support Features
Discover all the benefits and exclusive features of our Premium Support
24/7 Support
Our team is available 24 hours a day, 7 days a week, including holidays and weekends.

Specialized Team
Certified technicians and IT infrastructure specialists to solve complex problems quickly.

Guaranteed Response
SLA-guaranteed response times with maximum priority for Premium customers.

Proactive Monitoring
We monitor your infrastructure 24/7 and identify problems before they affect your services.

Multiple Channels
Multiple contact methods to ensure you always have access to support when you need it.

Personalized Support
Personalized service with dedicated technicians who know your infrastructure and needs.

Premium Support vs Traditional Support
Compare the differences between our support types
Feature
Traditional Support
Included in all services by default
Premium Support
Additional cost
Traditional Support: Included in all services by default. We offer tips and suggestions for technical problems, but we do not perform configurations. Support available through all support channels.
Premium Support: Additional service with hourly cost. Our team performs configurations and installations for you. Support by certified technicians with guaranteed SLA. Available through all support channels.
Premium Support
Get specialized technical support when you need it. Pay only for what you use, no monthly fees.
Premium Support
On-demand specialized technical support
No monthly fees • Pay only when you use
- 1 hour of specialized technical support
- Support via phone, chat or video conference
- Certified technicians assistance
- 3-hour SLA during business hours
- 16-hour SLA outside business hours
- Available for VPS and Dedicated Servers
- Technical problem resolution
- Specialized consulting and guidance
💬 Support via phone, chat or video conference
⚡ Fast response guaranteed by SLA
Our premium support is ideal for solving complex technical problems, advanced configurations and specialized consulting. You pay only for the hours you use, with no monthly commitment.
Frequently Asked Questions
Clear answers to the most common questions about our services.
Success Stories
See what our clients say about our cloud infrastructure
We continue with Master da WEB for maintaining a stable service today, with performance and availability of services very satisfactory, aligned with good cost-benefit, in addition to having qualified technical support that meets our demands satisfactorily.

Bosco JR.
ITC Services
Latest from Blog
Stay updated with the latest news and tips about cloud computing





