Our experts at your service!
Take care of your business and we'll take care of your server for you! Our Premium Support entitles you to 2 hours of technical support per month by phone, video conference and ticket.
Installations and configurations by our experts
Our Premium Support covers the following list of configurations and installations:
How do I subscribe to Premium Support?
Premium Support services can be contracted at the same time as VPS, Dedicated Server or colocation services! If you have any questions, please contact us to find out more or to subscribe to Premium Support. Premium support is available for the following services:
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How much does it cost?
The Premium Support service can be contracted in two ways: Monthly: R$ 49.90 / month with the right to 2 hours of service time each month. On demand: R$ 99.90 per call (including 1 hour of service) Service is provided via telephone, ticket, chat or video conference (Microsoft Teams).
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What is the SLA?
3-hour SLA during daytime hours (Monday to Monday from 8:00 a.m. to 5:00 p.m.). When outside daytime hours, 16-hour SLA.
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Which products is the service available for?
The Premium Support service is available for VPS and Dedicated Server services.
