In an increasingly digital and connected world, efficient and agile communication within a company is essential to maintain productivity and business growth. The 3CX is an IP telephony platform that has been gaining popularity among companies of different sizes, and it is not by chance. With a series of innovative features and the flexibility to operate in local or cloud environments, 3CX has become one of the preferred solutions to integrate different communication channels in a simplified way. In this article, we will explain what 3CX is, present its main features, the advantages of using it, and how to acquire it.
What Is 3CX?
The 3CX is an IP telephony platform that offers unified communication solutions, including VoIP calls, video calls, live chat, and integration with email and SMS. It can be implemented locally or in the cloud, with a simple interface compatible with different devices and mobile applications, providing greater flexibility for companies of various sizes.
Main Features of 3CX
VoIP Calls
The main feature of 3CX is the ability to make high-quality VoIP calls. Using SIP (Session Initiation Protocol) technology, voice and video calls are made over the internet, without the need for traditional phone lines. This results in significantly lower costs, especially for companies that make many international calls.
Multichannel Integration
With 3CX, you can integrate different communication channels, such as phone calls, text messages (SMS), live chat, and even video calls. This facilitates communication between the company and its customers, making service more agile and efficient.
Call Center and Customer Service
3CX allows companies to set up call centers, offering features such as call queues, automatic call distribution, and voicemail. This helps optimize customer service and reduce wait times.
Mobility and Remote Access
Employees can use 3CX anywhere, whether in the office, at home, or on the go, through its smartphone app or via the web. The platform works on mobile devices, allowing voice and video calls and access to system features at any time.
CRM Integration
3CX can be integrated with various CRM systems, such as Salesforce, allowing companies to optimize customer management. The integration offers features such as automatic call logging and display of customer information, which improves service and team efficiency.
Security and Reliability
With protection against DDoS attacks, call encryption, and user authentication, 3CX is a secure platform that ensures the protection of corporate communications. Additionally, the solution offers redundancy and backup, ensuring high service availability.
Advantages of Using 3CX
Cost Reduction
By replacing the traditional telephone system, 3CX can significantly reduce communication costs, especially with long-distance and international calls. Additionally, the platform offers flexibility regarding the number of users, adapting to the company’s growth.
Flexibility and Scalability
3CX can be easily scaled according to the company’s needs. Whether you have a small team or a large operation, the solution can be configured to suit your size and demand. Additionally, as it is possible to choose between local or cloud installation, companies have the flexibility to choose the model that best meets their needs.
Ease of Management
The 3CX interface is intuitive and easy to use, both for administrators and end-users. The administration panel allows easy management of settings, users, calls, and reports, all from a single place.
Support for New Technologies
In addition to traditional calls, 3CX allows high-quality video conferencing, with support for screen sharing and call recordings. The platform is also constantly updated to include new features and improvements, ensuring that your company is always equipped with the latest technology.
How to Implement 3CX in Your Company
The implementation of the 3CX is simple and can be done independently or with the help of a specialized provider. If you choose a cloud or VPS (Virtual Private Server) implementation, an excellent option is Master da Web, a VPS hosting service provider. With Master da Web, you can easily set up 3CX in a secure and reliable environment, with the flexibility to scale the server according to your company’s demand.
By choosing Master da Web as your VPS service provider, you gain the advantage of having a robust infrastructure, with high-performance servers and specialized technical support, ideal for ensuring the smooth operation of your telephony platform. Master da Web offers VPS servers optimized to run 3CX, with features such as:
- High Availability: Uptime and availability guarantee, crucial to ensure your communication is never interrupted.
- Scalability: Ease of increasing server resources as your company grows, without major complications.
- Security: With regular backups and protections against attacks, your telephony platform will always be secure.
- Test: Offers a 7-day trial for VPS 1 and 2 Linux and for VPS 2 and 3 Windows
With Master da Web, the 3CX installation process is simplified, and you can count on a support team ready to assist with any questions or necessary adjustments, ensuring a smooth transition for your company. Additionally, by opting for a VPS, you have full control over the configuration and customization of your system, perfectly adapting it to your business needs.
How to Hire?
To hire a VPS service from master da web, just follow the steps below. Remember that if you want to use the trial, contact us via WhatsApp.
Step 1: To hire, just visit our website by accessing this link: master da web, the page should appear like this:
Step 2: Scroll down until you see the option to choose the operating system, select the desired operating system (Windows or Linux) and click on “configure plan”.
Step 3: On the next screen, choose the desired region, selecting between Brazil (Belo Horizonte) and the United States (Dallas). Select the operating system again located in “Select a category”, then select the VPS located in “Select a product” and the desired payment cycle.
Step 4: After that, select the desired operating system, add the server password, and if you want to change any machine configuration, select what you want to change.
Step 5: After all this, review the order summary to check if it is as desired. If so, scroll down, add the payment method, and click continue (or log in/register if you are logged out, needing to log in) to proceed to the payment screen and thus obtain your VPS.
If you received help with the hiring, select which employee assisted you.
After payment, the VPS should be operating normally, demonstrating that in just a few steps it is possible to hire a quality and efficient service.
Final considerations
3CX is a unified communications platform that offers functionalities such as VoIP calls, video calls, live chat, and CRM integration, allowing companies of different sizes to centralize their communications in a single solution. In addition to reducing telephony costs, especially with international calls, 3CX improves mobility and productivity, as it allows employees to connect from anywhere, whether via smartphone or web application.
The implementation of 3CX can be easily done on VPS servers offered by Master da Web. With high-performance servers, scalability, and security, Master da Web ensures that your telephony solution is always available and operating efficiently. This combination of 3CX and reliable infrastructure allows companies to modernize their communications quickly, reducing costs and increasing operational efficiency.
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